Questions & Answers to the GASTROFIX iPad POS System
1. Who is behind GASTROFIX?
GASTROFIX has over 20 years of experience in the POS industry. Over 140 employees work in 7 different sites in Europe to develop GASTROFIX and make it even better.
2. What is the difference between an iPad cash register and a conventional POS system?
In terms of POS functionality: NONE! GASTROFIX is a comprehensive POS system containing all features that you would find in an expensive conventional system: ordering, paying, canceling, invoicing and printing, etc. Also, you get a comprehensive back-office in the cloud, which you can easily use with a web browser from anywhere. In real-time, you can see all sales, adjust products and prices, or export your accounts. In addition, the system is not a bulky, dust-gathering tangle of cables and hardware, it can be used in a mobile/wireless fashion which will improve your operation’s efficiency. In terms of data management, analysis, reporting and controlling,GASTROFIX is sure to outperform competitors with its powerful web-based Backoffice Cloud. Everything you need for GASTROFIX fits into a small carton and is ready to be sent to you.
3. How does your support service work? Who will be there for me when I have a problem?
In addition to an extensive user manual, we also provide you with short videos explaining how to use POS System. If you have any further questions, please contact our support team. You can write us an email to firstname.lastname@example.org.
Our support team can be reached from Monday to Friday from 9:00 to 19:30 and on Saturdays from 10:00 – 16:00 at +49 (0)30 76230339.
For emergencies outside of our business hours we guarantee a feedback within 60 minutes.
4. Can I try the GASTROFIX POS system?
Yes. GASTROFIX can be downloaded and tested here: App Store You can test our app in demo mode. Download our app from the appstore and click on “Demo”. Here, the intuitive operation of the app is brought to you and you get a good overview of the functionality. Do you like what you see? Then contact us and let us advise you without obligation.click here …
5. What happens if there is a technical failure?
Hardware: We can solve most problems by e-mail or phone. In addition to this, our support team can also directly connect you to your cash desk and solve the problem. If the hardware is defective, you will immediately receive a replacement device for our purchased hardware within the legal warranty.
6. What hardware will my business require?
GASTROFIX runs on all Apple: iPad, iPod touch, iPad mini und iPhone. devices. For the printing of receipts, we support all Epson-compatible printers with LAN or WLAN interface. In addition, you need a separate WLAN router that spans a protected, separate cash register network. Depending on the type of operation, a cash drawer or a barcode scanner can make your life easier. In addition, other vital components such as cash-drawers, device stands, thermal printing paper rolls as well as your Apple devices can all be purchased via GASTROFIX Shop.
All these components you can buy set up ready at fair prices (“Plug & Play”) from us or one of our resellers Alternatively, the system can also be installed on site by a technician.
In addition, you also get cash registers, equipment stands, attachments, receipt rolls or fuses for your Apple devices right in your shop-Hardware.
7. How much does the GASTROFIX POS cost??
The cheapest Solution is available at 59 €/month. Backoffice in der Cloud all updates included. You do not buy POS software but you simply rent your individual POS system at fair monthly fees – at quarterly notice.
8. How do I get my products and articles into the POS?
You will receive from us a preconfigured, ready-to-use POS system optimized for your industry. You can easily import or manually enter all the products, prices, employees and relevant data for your business directly in the back office.
9. Does the cash register work without an Internet connection??
Yes. The GASTROFIX cash register also runs days and weeks without Internet connection. All important functions as well as X reports and Z reports are also available offline.
Only if you want to send the orders and transactions from your iPad to the Cloud or import changes you have made in the Cloud to your iPad, the iPad must be connected to the Internet.
If you do not have an Internet connection in your newly-purchased business premises, you can either quickly put a mobile hot spot on your smartphone and connect the iPad to it. Or simply take the iPad home with you and connect it to your private wireless network.
10. What happens if I lose an iPad/iPod or is it broken??
All transactions and sales are constantly transmitted encrypted to your back office in the cloud over the Internet. Additionally, if you use two or more GASTROFIX iPad POS in one business, the devices automatically sync over Wi-Fi with one another – even without Internet.
If you lose an iPad or it is defective, you can simply use any new iPad as checkout. The GASTROFIX POS App can be downloaded onto the iPad and linked to the operation in the cloud. Then automatically all master data and transactions from the cloud are saved back to the new iPad checkout.
11. How can I manage my articles and working hours of the employees?
With the GASTROFIX Backoffice You have secure access to your devices, data, transactions, employee data, prices, customers, actions or evaluations from any computer. You manage one or more devices from a central point, which you can access anytime, anywhere with a web browser.
If the Internet connection is failing, you can still perform all essential functions locally and X and Z and the checkout will continue for days and weeks.
Changes are synchronized in seconds between all devices and stations.
12. How secure is my data?
Your data is encrypted several times. All data is stored encoded on the iPad checkout and also automatically synchronized between the devices when using two or more iPad POS. In addition, your data is encrypted automatically to our Cloud servers via SSL. We store all data according to legal requirements and on specially designed servers in high-security data centers in Germany. This means you always have access to your data and a backup at the same time if there is a hardware failure or loss of your cash register (Internet connection required). Your data is also available to you at anytime and anywhere in the cloud for further processing. You can export your transaction data to a CSV or Excel spreadsheet at any time with just one click and also save it at home locally.
13. Is GASTROFIX GoBD able / Tax authority-aware?
Yes, GoBD means “Principles for the proper management and storage of books, records and documents in electronic form and data access”.
14. What is the difference with other Apple and App-based POS Systems?
Meanwhile, some vendors use the superior Apple hardware and the ingenious app concept as the basis. However, the similarities are often exhausted:
GASTROFIX is currently the only full-fledged POS system that is capable of reaching and exceeding the full range of modern, proprietary POS and POS systems from the basic concept (without a special PC / server). Also with graphical table plans, the simplicity and speed of the operation as well as the full support of the radio ordering Mobile devices, competitors quickly reach their limits.
Really unique is the web-based Backoffice (Data protection, evaluation, data backup) in real-time because GASTROFIX is not just an app, but a cloud-based POS / POS system that uses apps where it is necessary because of operational security.