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This is how a POS functions on an iPad!

  • 1. Who is behind the GASTROFIX product?

    GASTROFIX has over 20 years of experience in the POS industry. In the early 1990's, GASTROFIX was one of the pioneers of PC-based POS systems and catered to clients such as Lufthansa, Pizza Hut, Frankfurt and Hannover Trade Shows, along with over 10,000 Accounts worldwide.

    Already back in the 1990's, GASTROFIX in conjunction with Orderman & Co. was offering its clients hand-held POS solutions by utilizing infra-red technology.

    The GASTROFIX management team is composed of a unique combination of software programmers, POS experts, hospitality executives and experts that provide web-based hospitality solutions.

  • 2. What is the difference to a conventional PC-based POS system?

    In terms of POS functionality: NONE! GASTROFIX is an all-encompassing, professional POS system containing all features that you would find in an expensive conventional system: Ordering, charging, payment, cancellation, voiding, table splitting, interim bills, running end-of-day etc. In addition, the system is not a bulky, dust-gathering tangle of cables and hardware, it can be used in a mobile/wireless fashion which will improve your operation's efficiency. Discover more here …

    In terms of price and elegance: HUGE! GASTROFIX is cheaper, simpler and easier to use than traditional systems. Both hardware and software components rely on the intuitive and easy to use Apple iOS platform.

    In terms of data management, analysis, reporting and controlling, GASTROFIX is sure to outperform competitors with its powerful web-based Backoffice Cloud Discover more here …

    Data security and protection is included! Discover more here …

    Incidentally: While GASTROFIX is targetted towards the hospitality industry, the system is ideal and can be easily customized to work for retail applications including large retail chains.

  • 3. How does your Support work - who will be there for me when I have issues?

    Our support services are available 24 hours a day for you to assist you in dealing with any technical or operational questions you may have. During business hours, we guarantee a response time of 30 minutes. In cases of emergencies outside regular business hours, we will contact you within 60 minutes.

    We can offer additional training via phone or in person on site for a cost or have this performed by one of our nationwide distributors.

  • 4. Where can I find the software?

    GASTROFIX can be easily downloaded straight from the Apple Store. In addition to the Demo version,: Click here or call us to set up a no-obligation trial account with access to the cloud. Alternatively visit our shop to build your customized system. Click here …

  • 5. What happens in case of a technical failure?

    Software: The GASTROFIX POS App is a 'native app' which functions without connecting to the internet. All data is stored on each device within your network as well as in the cloud when an internet connection exists. Data cannot be lost! Discover more about Data Security here …

    Hardware: You have two options when dealing with defective hardware. Either purchase new hardware from your closest Apple dealer or if you rented equipment from us, we will get a replacement device to you within 24 hours.

  • 6. What hardware will my business require?

    GASTROFIX runs on all Apple iOS mobile devices: iPad, iPod and iPhone. You can buy or rent all your business hardware requirements via GASTROFIX or through our distributor network (at the same conditions that you would find in the Apple Store or via a dealer). Alternatively you you can also purchase equipment directly from the Apple Store.

    In addition, you will require one or several wireless routers (depending on the size of your business) in order to connect all your devices securely as well as wireless remote printers for bar or galley areas. Discover more here …

    All components are available from GASTROFIX at competitive pricing in a plug & play format, which ultimately means that all devices have been pre-configured, customized, tested and are ready to go as soon as you receive these. All plug & play devices will be mailed or installed by us or our distributor network. Alternatively, you can contact us for guidance on what hardware you require should you wish to purchase this yourself.

    In addition, other vital components such as cash-draws, device stands, thermal printing paper, impact printer rolls as well as fuses for your Apple devices can all be purchased via GASTROFIX.

  • 7. How much does the GASTROFIX POS cost?

    The basic solution is available from only 49 euros per month and includes the Backoffice in the Cloud as well as all future updates. Rather than buying expensive PC-based POS software and hardware components, rent your basic POS-solution at a low monthly rate - and the contract can be cancelled with ease on a quarterly basis.

  • 8. How do I get my items/PLUs into the POS?

    As soon as you have placed your order, we will require your food and beverage menus along with a graphical floor-layout and table-plan. Our employees will then design all rooms, PLUs and family groups as well as set pricing and designate the Quick Order buttons as stipulated by you.

    You receive a pre-configured, ready-to-use POS system; simply plug it in, turn it on and get going.

    Should you wish, you can manually enter all the relevant data for your business yourself, via your web-based cloud. You would be responsible for the setup of your software and should any challenges or issues present themselves, our support team can help you out for a fee.

  • 9. Do I require a continuous internet connection?

    No! GASTROFIX runs for days and weeks on end without an internet connection. All important functions as well as X-Reports and Z-Reports are also available offline. Only if you require a convenient access to the master data in the cloud, do you require an internet connection.

    Once one is connected via the internet, GASTROFIX is automatically synchronized with the cloud. Discover more about data security here …

  • 10. What happens if I lose an iPad or iPod?

    No problem. On the local network all of your devices are communicating and synchronizing with each other constantly. All transactional data, tables, orders are shared across the units in order to maintain an oversight.

    Even in the unfortunate event that you lose your iPod or iPad, your sales-data are secure. These are stored encrypted and can only be accessed with your log-in. Furthermore, we can immediately target and disable individual devices.

  • 11. How do I manage things like my PLUs or employees?

    Utilizing the GASTROFIX Backoffice Cloud from any computer, you have a reliable and secure access to all your devices, data, transactions, employees, pricing, promotions and other related items. You can manage single or multi-unit operations as well as large chain-based enterprises from this one central platform. This can be accessed at anytime and from anywhere with almost any web browser.

    Should your internet connection fail, you are still able to perform all the essential functions including X-Reports and Z-Reports and the POS can run for days or weeks in this mode.

    Any changes in the cloud are synced between all stations and remote devices within seconds.

  • 12. How secure is my data?

    Your data is backed up multiple times: All devices on the local network synchronize with each other within seconds. Should you have two stationary iPad stations and three hand-held iPods in operation, within seconds there will be a five-fold redundancy of data as all information is shared and stored between all devices.

    In addition, your data (if you choose so) synchronizes with our cloud servers on the internet. We have two geographically separated servers in Germany that synchronize with one another and each of these has two separate hard-drives to further eliminate hardware failure probabilities. The cloud servers meet the strict German privacy guidelines, so that no unauthorized person can gain access to your data. Discover more information about data security here …

    You can export your transactional data as a CSV or Excel spreadsheet or in a GoBD-compliant format at any time via a few simple clicks of the mouse. You can additionally store this data at home.

    Your data belongs to you - you can retrieve it at any time you require

  • 13. What are the differences to other Apple- or App-based POS systems?

    An increasing number of competitors now utilize the stylish and sleek Apple hardware and the ingenious app-concept as a basis for their POS-systems. However, it is about at this juncture that the similarities are exhausted.

    GASTROFIX is currently the only fully-fledged POS system whose basic software composition is capable of matching the full range of functionality and power that modern proprietary PC-based POS systems transcend. Competitors are unable to match the simplicity and speed of operation, the graphical floor layout and ability of the system to handle large volumes of mobile devices and wireless remote printers.

    The truly unique web-based Backoffice Cloud (data management, analysis, data backup) which updates in real-time due to the fact that GASTROFIX is not just an app, but a cloud-based POS app with exceptional security.